Terms & Conditions

1. Introduction

Welcome to KCN Network. These Terms & Conditions govern your access to and use of KCN Network broadband, internet, customer portal, mobile application, online payment services, and related services.

By registering for a connection, accessing our website, using our customer portal, subscribing to a plan, or making a payment through our authorized payment facility, you agree to these Terms & Conditions.

2. Customer Eligibility

Customers must provide accurate and complete information when applying for or using KCN Network services.

• The information provided during registration must be accurate and up to date.
• Customers are responsible for maintaining the confidentiality of their login credentials.
• Customers must not use the service for unlawful, fraudulent, or unauthorized activities.
• Customers are responsible for activities performed through their customer account.

3. Broadband and Internet Services

KCN Network provides broadband and internet connectivity services according to the plan selected by the customer and the availability of network infrastructure at the customer's location.

Internet speed, service availability, and performance may vary depending on network conditions, technical limitations, equipment, maintenance, and factors outside our reasonable control.

4. Plans, Packages and Subscription

KCN Network may offer different broadband plans, packages, promotional offers, and subscription periods.

• Plan price and validity will be displayed before subscription or payment.
• The customer is responsible for selecting the appropriate plan before completing payment.
• Plan benefits and validity are subject to the applicable plan selected by the customer.
• Promotional plans may have additional terms or eligibility requirements.
• KCN Network may modify or discontinue plans in accordance with applicable laws and service requirements.

5. Online Payments

KCN Network may provide online payment facilities for broadband plans, subscription renewals, invoices, outstanding amounts, and other authorized services.

5.1 Payment Authorization

By initiating a payment, the customer confirms that they are authorized to use the selected payment method and that the information submitted for the transaction is accurate.

5.2 Payment Confirmation

A payment will be considered successful only after confirmation is received from the relevant payment gateway or payment processing system and the transaction is successfully recorded by KCN Network.

A transaction may remain pending, failed, cancelled, or unsuccessful even if the customer's bank account has temporarily shown a debit. Such cases may be subject to payment gateway and banking processing timelines.

5.3 Duplicate or Failed Payments

If an amount is debited from the customer's bank account but the corresponding transaction is not successfully completed on our system, the customer may contact our support team with the transaction reference or payment details for verification.

6. Refunds and Payment Reversals

Refunds, reversals, cancellations, or adjustments will be handled according to the applicable refund policy and the circumstances of the transaction.

Where a refund is approved, the refund may be processed through the applicable payment gateway or original payment method, subject to the payment provider's processing timelines.

7. Service Activation

New connections and plan renewals may be activated after successful payment confirmation and completion of any required technical or verification process.

Service activation may depend on network availability, installation requirements, customer documentation, technical feasibility, and other applicable requirements.

8. Customer Responsibilities

Customers agree to use KCN Network services responsibly and in accordance with applicable laws.

• Do not use the service for unlawful activities.
• Do not attempt unauthorized access to networks, systems, servers, or accounts.
• Do not distribute malware, viruses, or harmful software.
• Do not use the service for fraudulent activities.
• Do not interfere with the network or services provided to other customers.
• Keep customer account and login information secure.

9. Customer Account and Login

Customers may receive access to an online customer portal or application for managing their account, plans, payments, invoices, and support requests.

Customers are responsible for keeping their username, password, OTP, and other authentication information secure.

If a customer suspects unauthorized access to their account, they should contact KCN Network support as soon as possible.

10. Suspension or Termination of Service

KCN Network may suspend or restrict services where reasonably necessary, including in cases of:

• Non-payment of applicable charges.
• Violation of these Terms & Conditions.
• Fraudulent or unauthorized activity.
• Misuse of the network or services.
• Security or technical concerns.
• Requirements imposed by applicable law or competent authorities.

11. Network Maintenance and Service Interruptions

Temporary interruptions may occur because of scheduled maintenance, network upgrades, equipment failure, electricity interruptions, third-party infrastructure, natural events, or other technical circumstances.

KCN Network will make reasonable efforts to restore affected services as soon as practicable.

12. Customer Equipment

Depending on the selected service, customers may be required to use compatible routers, networking equipment, or other devices.

Customers are responsible for reasonable care of equipment provided to them where applicable and may be responsible for loss or damage according to the applicable service arrangement.

13. Intellectual Property

Website content, branding, logos, graphics, software, application interfaces, text, and other materials provided by KCN Network may be protected by applicable intellectual property laws.

Customers may not reproduce, modify, distribute, or use such materials for unauthorized commercial purposes without appropriate permission.

14. Privacy

Personal information collected through KCN Network services is handled according to our Privacy Policy .

Customers are encouraged to review the Privacy Policy to understand how information may be collected, used, protected, and retained.

15. Third-Party Services

KCN Network may use third-party service providers for payment processing, hosting, communications, authentication, analytics, infrastructure, or other operational purposes.

Third-party services may operate under their own terms, conditions, and privacy policies.

16. Prohibited Activities

Customers must not use KCN Network services to:

• Conduct fraudulent or illegal activities.
• Attempt to gain unauthorized access to computer systems or networks.
• Distribute malicious or harmful content.
• Violate the rights of other individuals or organizations.
• Interfere with network availability or performance.
• Circumvent security, authentication, or access controls.

17. Limitation of Liability

KCN Network will make reasonable efforts to provide reliable services. However, we cannot guarantee uninterrupted or completely error-free service at all times.

To the extent permitted by applicable law, KCN Network shall not be responsible for indirect or consequential losses resulting from circumstances beyond our reasonable control, including third-party network failures, infrastructure outages, natural events, or unauthorized use of customer credentials.

18. Force Majeure

KCN Network shall not be considered responsible for delays or interruptions caused by circumstances beyond reasonable control, including natural disasters, severe weather, government actions, telecommunications failures, infrastructure failures, power outages, or other extraordinary events.

19. Changes to Terms

KCN Network may update these Terms & Conditions from time to time to reflect changes in services, technology, business practices, or applicable legal requirements.

Updated terms will be published on this page with a revised effective date. Continued use of the services after an update may constitute acceptance of the revised terms, subject to applicable law.

20. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India. Any disputes shall be subject to the jurisdiction of the appropriate courts or authorities having jurisdiction over the applicable matter.

21. Contact Us

For questions regarding these Terms & Conditions, broadband services, payments, subscriptions, or account related matters, customers can contact KCN Network.