Privacy Policy

Effective Date: 15 September 2026

KCN Network respects your privacy and is committed to protecting the personal information you provide while using our website, broadband services, customer portal, mobile application, and payment facilities.

1. Information We Collect

We may collect the following information when you use our services:

• Name and contact details.
• Mobile number and email address.
• Installation and billing address.
• Customer account and subscription details.
• Payment and transaction information.
• Technical information such as IP address, browser type, and device details.
• Information submitted through support requests or customer enquiries.

2. How We Use Your Information

We may use your information for the following purposes:

• To process new connection and service requests.
• To activate, manage, and maintain your broadband services.
• To process payments, renewals, and invoices.
• To provide customer support and resolve complaints.
• To send service-related notifications and updates.
• To improve our website, application, and customer experience.
• To prevent fraud, misuse, and unauthorized access.
• To comply with applicable laws and legal requirements.

3. Payment Gateway and Third-Party Services

Payments made through our website or customer portal may be processed by authorized third-party payment gateway providers. We do not directly store complete debit card, credit card, banking passwords, or UPI PIN details on our servers.

Payment information is handled by the respective payment gateway according to its own privacy policy and security practices. Customers should review the privacy policy of the relevant payment service provider before completing a transaction.

4. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to maintain login sessions, remember preferences, improve website performance, and provide a better user experience.

You may disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.

5. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. Information may be shared only when reasonably necessary with:

• Payment gateway and payment processing partners.
• Service providers supporting our website and infrastructure.
• Authorized employees or support representatives.
• Government authorities or law enforcement agencies when legally required.
• Professional advisors where necessary to protect our legal rights.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to provide our services, maintain business and payment records, resolve disputes, comply with legal obligations, and enforce applicable agreements.

8. Customer Rights and Choices

Subject to applicable laws, you may contact us to request access to, correction of, or clarification regarding your personal information. You may also request assistance with account-related concerns or service communication preferences.

9. Children's Privacy

Our services are not intended for children below the age required under applicable law to independently provide personal information. We do not knowingly collect personal information from children without appropriate consent.

10. External Links

Our website may contain links to third-party websites, applications, or payment services. We are not responsible for the privacy practices, content, or security of those external websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Any updated version will be published on this page with a revised effective date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact KCN Network using the details below.